Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To begin the return process, contact us at purekravecompany@gmail.com.
Returns must be sent to the following address:
North Nazimabad, Block C, Karachi
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Note: Items sent back without first requesting a return will not be accepted.
For any return-related queries, feel free to reach out to us at purekravecompany@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We'll assess the issue and make it right.
Non-Returnable Items / Exceptions
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Items damaged due to improper use, storage, or handling by the customer are not eligible for return, exchange, or refund.
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A valid proof of purchase (receipt or invoice) is mandatory for all return, exchange, or refund requests.
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The product must be returned within 7 days of delivery; requests made after this window will not be accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed back to your original payment method within 10 business days.
Keep in mind that it might take additional time for your bank or credit card company to process and reflect the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at purekravecompany@gmail.com.
